Kensington and Chelsea grand apartment

Very Poor
Traveller Type: Family with Young Children
  : Nothing at all - my advice would be to everyone DO NOT STAY HERE under any circumstances - it is dirty and unsafe and a disgrace. No one was at the proporty to meet us at the agreed time and took 40 mins to arrive. Was told that the person coming with key was at property when thy were still 5 mins away. DO NOT stay here.
  : Despite informing the company twice that our arrival would be between 5 and 5.30pm - and being told that after 5.30pm would mean we had to collect the keys from another location we arrived at 4.55pm and waited till 5. It was about 5oC and quite windy stood on the pavement. At 5.05 I called to be told they would send someone with the key and it would take 10 mins - after many calls we got into the property at 5.40. Unfortunately the accommodation was worse than standing freezing on the pavement - the whole place was dirty and all doors clearly damaged so the locks did not work, also the window in the first bedroom, (at ground floor) could not be locked and so security was zero - both for our belongings and us.

Wonderful
Traveller Type:
  : Glasses Toaster Kettle Shower Comfy beds Good size
  : Old decor but thats being piccy I think if the place was freshly painted it would look even better

Wonderful
Traveller Type:

Disappointing
Traveller Type: Family with Young Children
  : On main road. Very noisy. Poorly equiped

Good
Traveller Type: Traveling as Couple
  : The location was perfect (we were heading to Hammersmith Apollo). Someone met us with the keys, had call a number & wait 10 minutes but that was fine. It is easy to find & there are shops nearby. There were 3 bedrooms (with TVs) to choose from & luckily one room had a really comfy bed & they all had clean bedding & a towel & shower gel. No sofa/TV area but a room with table & chairs & access to the back for a crafty cigarette! There was a kitchen & a really nice fridge freezer which we used. Was hot weather so being a ground/basement apartment was handy to stay cool.
  : The floors & kitchen were really really dirty, i am not a clean freak but had to wear my flip flops everywhere as my feet went black when we first arrived! The poor boiler is over running constantly, not working properly, so hot water was hard work but got some in the end. (I'm sure it would be cheaper to fix it than leave it to overrun.) Oven fan didn't work (didn't use/try oven only the hob which was fine) No glasses to drink from & only 2 dirty mugs (i cleaned them, even lip drips still on them!) & another broken one. Hardly any cutlery but we made do, plenty of cooking implements though! Was going to iron my outfit but couldn't find the iron, only a board, not so important but does state there is one on Booking.com. The chairs around the table were mostly wobbly so was a bit scared one may break. There are also a good few light bulbs not working. Glad we didn't go with other people as it wouldn't have been ok but as only 2 of us, was fine. All of this sounds awful but i feel the owners need to know & do something about it as it could be a great apartment.

Very Poor
Traveller Type: Business Traveler
  : not much to like really, very outdated. the beds werent that bad but that was about it
  : where to start. dirty, smelly. Grime around the bin, the walls, there was blood on one window, every door had its latch broken, the boiler didnt work. looked like the floors hadnt been cleaned or hoovered, and and dust and grime everywhere. lights with electrics exposed. in all my time staying away I have never been offered somewhere this horrible.

Very Poor
Traveller Type:
  : Leaving
  : Everything. It was filthy. The wooden floors hadnt been hovered or mopped. Upon entry there was two huge bags of dirty linen that stank to high heaven. Everything in the kitchen was covered in grease. No cups or cutelry was provided and what pots and pans were there were you guessed it... Covered in grease!One entire kitchen island moved if you leaned against it. There was a rancid mop and a pair of crutches hidden behind the fridge.Two plug sockets were hanging off the walls. Which gave me and my friend an electric shock. Booking gave us 25 as an apology. LolThe bedding and towels were gross. Even the clean ones we found in a cupboard inside sealed bags were crawling with some kind of bugs. We slept in our clothes lol. And happily left. Vile and ill looked after. One of the internal windows had a bin bag on it.Shame as the actual apartments lovely and the lay out is charming but AVOID LIKE THE PLAGUE!

Very Poor
Traveller Type:
  : other than it being a lot bigger than we thought it was really hard too like
  : for a start there was rats inside the walls floors and in the kitchens, the water pressure for the toilet was terrible, there was no cutlery and the little cutlery we did have was still dirty, above the cooker was covered in grease, the kitchen smelt like a hamster cage, towels where somewhat dirty, no windows couldnt even be locked, there where cobwebs in every corner imaginable and too finish it off they where late too checking us in by about 40 mins so all round terrible experience

Very Poor
Traveller Type: Family with Young Children
  : Met at agreed time to get keys, but apartment was not ready to be taken over. There was a boiler issue which was agreed to be fixed, but they did not manage to fix it the entire weekend. Options offered were unsuitable and host was very rude and got angry over the phone. Never met such inhospitable and unprofessional people in my life. The apartment was dirty, kitchen awful and unsafe cabling in the bathroom. I do not recommend anyone staying here.

Very Poor
Traveller Type:
  : 15min walk from Hammersmith Underground station.
  : The flat has everything you could need amenity wise, but in a very poor and dirty/unhygienic state. It looked like someone had tried to kick off every door, burn marks on tables, the handle for the bathroom didn't work meaning it needed someone to help you get out, the first bedroom didn't even have a lock on the window that gave onto the street meaning anyone outside could have gotten in, the fridge was full of standing water and stains I had to clean, I had to clean splash backs on the toilet (I actually went to the local Sainsburys and bought cleaning supplies and air freshener on arrival to make the place habitable for 2 nights!), and there are rats in the flat (they ate the food we left out on the counter). I tried to explain to the host and he didn't give a damn.