Marble Arch Mews Apart'hotel

Poor
Traveller Type: Traveling as Couple
  : The location was good. Good shower.
  : I arrived at this property thinking it was a sister hotel to the Marble Arch as that is what it sounds like through advertisement. On arrival I realised it had been very falsely advertised as it was just a room in a shared house down a back alley. When you arrive you sign a piece of A4 paper and the guy just takes a picture of your ID on his personal mobile. All of the keys are left on a desk which anyone that goes into the house can get access too. There is a key coded door to let you in to the property but this was left open the majority of the time. There is a pub right next to the apartment so you are kept up until early hours of the morning. We did not feel safe at all whilst staying here as you can hear everything going on outside and even the people in the rooms around you moving it is not sound proof at all. Bathroom constantly smelt of sewage and there was no cutlery in the apartment. The lamps didnt even have lightbulbs in and there was a glass cabinet next to the bed which was smashed. The window in the room was an old fashioned slide up window which did not lock.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler
  : Excellency location, clean apartment and the staff(Mohammed) was super helpful. I will surely come back for another stay.

Very Poor
Traveller Type: Family with Young Children
  : On the day of arrival, just before taking the flight, they call me and tell me that they will change my accommodation to another one, because the first one does not have room for the three of us. I asked them to send me photos and they told me they didn't have any, I asked them to send me the link to booking and they told me it wasn't on the platform. At that moment we were forced to accept the change with the promise from the interlocutor that the new apartment was much superior to the one I had reserved. This new apartment was located at 109 Lisson Grove London NW1. When we arrived at the apartment, we found that they forced us to pay for the entire stay without giving us an invoice for the amount we paid. At first glance we found that the apartment did not meet habitable conditions but it was night and we were traveling with a small child, so we had no choice but to accept the situation. When the interlocutor left, we began to inspect the room and found the following deficiencies: The heating didn't work. There were only two chairs in the kitchen, so we couldn't have breakfast, lunch or dinner. There were no cooking utensils. There was not enough bedding and what was there was torn. There were no tools to clean, we spent the entire stay without being able to sweep the floor, for example. We immediately wrote to the person who opened the apartment for us and he never responded to our messages again. We called another number and they sent us to call another person who came with a small stove and told us how to use the heating. However, the heating never worked. As a result of the poor conditions my son and I became sick.

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple
  : We had two rooms on consecutive nights. The first was brilliant, but the second wasn't.

Pleasant
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : Nothing! This is a scam. Waste of money, time and energy. DO NOT BOOK! Every positive review is fake! Horrible experience!
  : The room is located in a dodgy alley which was covered in trash and piss. The room itself was extremely dirty. We didn't even feel comfortable taking our shoes off! There was blood on the toilet and hair on the bedsheets and bathroom, which were never cleaned from the previous occupier. When we inquired about the toilet having blood, I was told that maybe the cleaner cut herself. There was a terrible odour, like sewage, which they tried to mask with some disgusting spray or something. We left after a few hours and had to book another accommodation! The service is also horrendous! I have been in contact with the manager every day for over a month for a partial refund, but I never got it!

Poor
Traveller Type: Family with Young Children
  : The apartments location was good. Host was nice.
  : There were mice in the apartment. The apartment was not as clean as the pictures suggested.The addres was wrong.