GuestReady - Top Floor West Kensington Home

Wonderful
Traveller Type: Business Traveler

Fair
Traveller Type: Family with Young Children
  : Flat needs a good cleaning.Dust under beds,around skirting and in corners.Door code seems temperamental .Handy man needs called in to fix door and skirting in kitchen .One of the showers - the one with the cracked tiles -the shower drain seems to be blocked so the shower tray fills up very quickly.We also thought the entrance street side looks very shabby and to be honest we thought we were at the wrong place.The basement flat entrance looked even worse.Also we couldnt see any fire extinguishers in the apartment.

Very Poor
Traveller Type: Family with Young Children
  : If the issues were resolved, the rest of the flat is ok. Currently it is poorly managed with key safety and security issues. GuestReady refuses to take responsibility and make this right with us.
  : Not as advertised and lack of reasonable care to services provided. We reported these issues to GuestReady on a 3 night visit in October 2023, via email and phone. They only replied after 2 days and only after I escalated to booking.com. They did not fix any of the issues. Ive asked them for a refund via booking.com which booking.com is currently ignoring and GuestReady have refused despite the huge issues with service provided. I have video and email evidence of everything and will be taking further action against both.- External door in master bedroom blows open in the wind and no key provided. A major safety issue for our 9 month old sleeping in a travel cot and a security issue.- Rooftop can be accessed easily by adjacent flats. No key provided for dead lock only soft close lock. My insurance would not cover arising issues.- GuestReady claimed there is a key box, I have evidence there was none. They do not know what they are letting.- Main shower is blocked so overflows. Not as advertised. GuestReady arranged someone to fix after 2 of 3 nights without asking a suitable time. They arranged 8pm, obviously not suitable for our sleeping baby especially with a very loud doorbell.- GuestReady promised to fix the shower for the next guest. But you can see a poor review from Lesley in Nov 2023 after we stayed, reporting the same issue! So they promise but do not fulfil on the issues.- GuestReady do not answer the phone. Tried to call them 5 times across 2 days, each time just answer automated questions then the phone rings for 20-30 minutes.- The only larger bin was equip with a recycling only bag. No refuse bags were provided. Surprised at such a basic amenity missing. We bought our own bin bags but later there were tears in the base and some food on the floor close by. In other words, the flat is infested with mice. Not uncommon in London, but reinforces that suitable bins must be provided.- No tea towels provided to dry anything in the kitchen.

Good
Traveller Type: Solo Traveler
  : Location is fab - same road as my daughter lives on.
  : I was really only in one bedroom and it's ensuite. The property is a bit tired - patio door in my bedroom didn't close right, no key left. Early check in, (that wasn't what I wanted, I wanted to set my case inside the front door 2hours early...coming from Heathrow rather than drag it into London) was NOT allowed to happen and that really changed my day. It would put me off booking that property again tbh The squeaks and missing keys could be sorted, the unhelpfulness of the letting company maybe not! This 51 year old found it very very unhelpful! It was a heavy case full of Xmas presents.