New Dawn Hotel

Poor
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : The wifi didn't work at all, the room was not clean, especially the bathroom, shower wasn't properly cleaned. The heating was on constantly and could not be turned off, which meant that we had to sleep with our door open with was not safe, but it was just that hot in the room! The room didn't even have a kettle or cups to make tea! I was really disappointed with this hotel

Poor
Traveller Type: family with young children

Very Good
Traveller Type: group

Pleasant
Traveller Type: family with young children
  : Good location. Easy check in and check out. Clean towels and sheets. Staff was nice.
  : Bathroom was not clean and there was very little toilet paper. Only one outlet in room, located behind a bed which was difficult to locate and use. Room felt a bit askew, like you are on a boat. Lots of stairs to get to room, which we did not expect.

Disappointing
Traveller Type: family with young children

Poor
Traveller Type: young couple
  : nothing
  : the room was a lot smaller than the pictures, the shower door was broke, the door wouldn’t lock from the inside so it had to stay open all night, the door you had to force open across the floor, no tv and the signal was awful.

Very Poor
Traveller Type: solo traveller

Pleasant
Traveller Type: solo traveller
  : Staff were friendly and accommodating - the room I had booked wasn't available but I was given an upgraded room free of charge. Hotel itself is in the perfect location, it's near the underground and is a short walk from Kensington and Paddington. Bed covers and pillows were very comfortable and nice and having shelves in the room was very useful. Shower was a nice size. Really happy that the main light in the room also had a fan for cooling the room.
  : The bed was extremely hard and uncomfortable to sleep on, I was barely able to sleep on it. Soundproofing from the outside world was fine but noise from the hallway was nearly constant from other customers. Ensuite toilet was absolutely tiny and near unusable due to size limitations, if you're small you might be fine but it really was tiny. TV did not work as there was no signal. Hotel atmosphere and appearance also seemed nothing like the images they advertise with, very much need an update.

Very Poor
Traveller Type: family with young children
  : there wasn’t anything we liked.
  : no duvet on single beds just sheets, bathroom was grubby, toilet seat was broken, mildew in tiles, no where to hang your clothes, only a foot gap between the double bed and single bed, no room to walk around I. the room, no glasses, no tea or coffee facilities in room, stains on the mattress, window did not open, no bulb in light by bed, the toiletries they say are there are what is left by previous occupant and this coat £200 for one night!