Sheraton Grand London Park Lane

Policies

When booking more than 9 rooms, different policies and additional supplements may apply.

WiFi is available in all areas and is free of charge.

Private parking is possible on site (reservation is not needed) and costs GBP 50 per day.

Pets are allowed. Charges may be applicable.

Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for £60 per person per night when using an available extra bed.
No cots are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. Please note that the hotel does not accept third party bookings paid by credit card – contact the hotel directly for information regarding bank transfers.

Credit/Debit Card Policy:

Debit and Credit cards will be authorised at check-in for the amount of your stay, plus an amount to cover incidentals. The authorisation will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy:

Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.

Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.

Dogs weighing less than 25 kilos are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.